Terms and Conditions

Shipping modality, costs and time

Shipping to Italy is entrusted to Macingo Technologies srl – tel. 0966/949485.
Delivery time for available items is from 10 to 15 working days.
It is necessary that someone is present at the delivery address for collection: if the courier does not find anyone, the delivery is postponed to the following day.
If the second delivery is not collected as well, the goods will go to storage.
The release of the stock will undergo an extra cost to be paid by the customer.

At the end of the purchase procedure, you can decide to send the payment through one of these methods:

  • Bank Transfer – IBAN IT 89 J 08315 11700 00000000 8557
  • Credit Card combined with Paypal
  • Paypal

Fib21 srls will proceed with the shipment of the ordered items as soon as it receives the payment.
In case of problems regarding the availability of some ordered items, we will get in touch with the customer via email or by telephone.

The offer and the sale

of products on our website ( are regulated by the following Terms of Sale. The products purchased on are sold directly by Fib21 srls, registered in the C.C.I.A.A. of Verona, VAT number 04802770232 with headquarters in Italy, Via Faccio 22 – 37121 Verona. You can inquiry to Fib21 srls through the “contact us” page or directly by calling us on the telephone number 045-4850622 or by sending an e-mail to Fib21 srls offers the products for sale through the website and carries out its e-commerce activity towards its end users who are “consumers” or commercial activities. These Terms of Sale exclusively regulate the offer, forwarding and acceptance of product purchase orders on Your order will be filed in our database for the period necessary for processing and in any case in accordance with the law. The language available to conclude the contract is Italian. Fib21 srls may not process your purchase orders if there are not sufficient guarantees of credit or for orders that are incomplete or incorrect or in case of products unavailability. In these cases, we will inform you via e-mail that the contract has not been concluded and that Fib21 srls has not processed your purchase order, specifying the reasons.

Purchase agreement

Once the order is confirmed it means that:

  • you unconditionally accept the terms and conditions described in this page;
  • you unconditionally confirm that the data and shipping and billing address you provide in the order form are correct;
  • you unconditionally confirm that you want to purchase the selected items and that you are aware of their characteristics.

If the products are no longer available after your confirmation, it will be Fib21 srls’ responsibility to promptly notify you (through the email address or telephone number you provided when ordering) of the ordered products unavailability, and offer you a valid alternative, or the refund of unavailable items if the proposed alternative does not meet your needs. The refund will be made by bank transfer and will be equal to the amount shown in the order form for that specific item (in case of partial refund of the order) or the total value paid by you (in case of order cancellation).
In the event that you choose to accept an alternative of the unavailable product, you will be refunded the price difference (if the new item costs less than the one you already paid for) or you will be required to pay the difference (if the new item costs more than the previously purchased one).
The contract is concluded when Fib21 srls receives your order, confirms the availability of the products, and sends the items you purchased.
If you do not agree with some of the terms contained in the Terms of Sale, please do not submit the order form.


You can select your favorite payment method before submitting the order form.
The total price will include shipping costs calculated based on weight of package and the delivery address you indicated.


In case of payment via Paypal, the user will be redirected to the Paypal secure system where he can send the payment simply logging in his Paypal account.

Customer service

You can contact us at any time by calling us on 045.4850622 or writing an email to

Right of withdrawal – returns

You have the right to withdraw from the contract concluded with Fib21 srls without any penalty, within 14 working days from the day of receipt of the purchased products.
You will have to return the products to us which must arrive at their destination to one of our stores no later than 30 working days from when you received the products.
The only costs you will have to bear are the shipping costs for returning the purchased products.
The Right of Withdrawal can be exercised correctly if the following conditions are also fully respected:

  • the products must be returned intact without having been used, worn or damaged;
  • the products must be returned in their original packaging complete with all their elements and accessories, accompanied by the attached instructions/notes/manuals, by the original boxes and packaging and by the guarantee certificate, where present, with the original labels not removed, and with relative proof of purchase (receipt)
  • the products must arrive at their destination at OUR OFFICE intact in undamaged packages. It is the customer’s responsibility to ensure that the items are packaged in packaging suitable for transport, that they do not fall apart causing the loss or damage of the items themselves.

Fib21 srls reserves the right to refuse apparently damaged packages, and disclaims any liability in the event of loss or damage to items during transport. In the event of items lost due to inadequate packaging, no refund will be made by Fib21 srls.
We will activate the refund procedures, once we have received the return items, and verified the correct execution of the terms and conditions indicated above. The value will be refunded to you as soon as possible and, in any case, within thirty days of your request for withdrawal.
The amount that will be refunded is understood to be net of shipping costs for the delivery of the purchased products.
The amount that will be refunded is understood to be net of shipping costs for the delivery of the purchased products.
If the methods and terms for exercising your right of withdrawal are not respected as specified above, you will not be entitled to refund; however, you will be able to get back, at your expense, the products in the state in which they were returned to us. Otherwise, Fib21 srls will be able to keep the products, in addition to the sums already paid for their purchase.
Fib21 srls will also refund the shipping costs for the delivery of purchased products (in addition to the value of the products) only in the event that Fib21 srls is responsible for the return of the products, such as in case the products do not present the promised essential characteristics, or have manufacturing defects.
In any case, these causes must first be verified by Fib21 srls once the return items have been received. Only after this quality control you will be refunded both the shipping costs and those relating to the returned item by bank transfer. You will be required to provide us with an IBAN.

How to request a return or exchange

To proceed with the return or refund request, first of all please make sure that your request fulfils the terms and conditions described above, then you can contact us (by phone or email
We will then proceed to send you the return/withdrawal form via email with all the instructions, terms and conditions, which you must forward to us once completed to the same email address you received it from.

Refund time and methods

After returning the products, Fib21 srls carries out the necessary checks relating to their compliance with the conditions and terms indicated in the paragraph above. In the event that the checks are concluded positively, we will send you, by e-mail, the confirmation of acceptance of the returned products.
Regardless of the payment method you used, the refund is made by bank transfer. You will be asked to provide us with your IBAN. The refund will be activated within thirty days from the date on which Fib21 srls became aware of your request for withdrawal, subject to verification of the correct execution of your right of withdrawal and acceptance of the returned products.
You will be responsible for the shipping costs (see section “right of withdrawal”), including liability in case of loss or damage to the products.

Applicable law

The Terms of Sale are regulated by Italian law and in particular by the legislative decree 22 May 199 n. 185 on distance contracts and by the legislative decree 9 April 2003 n. 70 on certain aspects concerning electronic commerce.

Editing and updating

The Terms of Sale are modified from time to time also in consideration of any regulatory changes.
The new Terms of Sale will be effective from the date of publication on